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Mandatory Arrears - not recognizing collection of arrear

Posted on by 1,045

We have some employees that incurred an arrear(s) due to not earning enough on the 11/1 payroll.  Although are payroll is usually biweekly, we did run another payroll the week of 11/4 related to change with the union.  The only deductions included in this supplemental pay run, was for union dues; we did not run the Mandatory Arrears after this pay run.  We then ran our "regular" payroll on 11/15 and it collected the arrears that it could that were generated from the 11/1 payroll.  The problem, however, is that when we look at the Arrears Transactions window, it still shows a balance remaining for the 11/1 arrear(s) which should be $0; so it will attempt to collect them on 11/29 pay run.  Why would this occur?  Can anything be done to correct it other than manually entering a "collected" transaction against the outstanding arrear?

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