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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / I have a user who can&...
Microsoft Dynamics AX (Archived)

I have a user who can't access the "Accounts receivable" tab despite having the same roles as another user who can

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Posted on by Kempeth 211

The roles won't mean much to you, the folks who set up the system for us created all-new roles for everything.

I've tried:

  • Restarting the user's AX client
  • Restarting the user's computer
  • Deleting all the AUC files in AppData

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  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 296,052 Super User 2025 Season 1 on at
    RE: I have a user who can't access the "Accounts receivable" tab despite having the same roles as another user who can

    Hi Kempeth,

    Possibly via the Navigation pane options, the menu was hidden. It would be possible to check this and enable the accounts and receivables menu via this same option. Also it would be possible to go to the user options and reset the usage data. See also the next resource page for additional help: technet.microsoft.com/.../aa569693.aspx

  • Kempeth Profile Picture
    Kempeth 211 on at
    RE: I have a user who can't access the "Accounts receivable" tab despite having the same roles as another user who can

    In the main Navigation bar. Right after the company selector comes the drop down for the various areas. that's where the "Accounts receivable" doesn't show up.

    And, yes. The roles on the two users are exactly the same.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 296,052 Super User 2025 Season 1 on at
    RE: I have a user who can't access the "Accounts receivable" tab despite having the same roles as another user who can

    Hi Kempeth,

    On what form are you missing the 'Accounts receivable' tab? Is it a form or the main menu? Can you elaborate on the differences? Are the role assignments exactly the same for persons where it is missing and where it is working?

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