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A button (new incident) is missing in our Ribbon. Is there way to reset it ?

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Posted on by LaurentNoso

Something happened in our Dynamics CRM , the button to create a new Incident disappeared from the top ribbon. Not sure why, maybe because of an app we tried to experiment that messed with it. But now we don't know how to reset the Ribbon to it's normal state. Is there way to do this or to reinstall Customer Service Hub ?

Thanks !

LAurent

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RE: A button (new incident) is missing in our Ribbon. Is there way to reset it ?

Try looking at the Ribbon Workbench, either via XRMToolbox or install the solution (its free and done by a great CRM expert)

If it looks like this, you can right click and unhide it.

OR it may be missing a 'modern image'

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CRMJetty 3,512 on at

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RE: A button (new incident) is missing in our Ribbon. Is there way to reset it ?

Hi,

Pls refer this thread,

https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/255607/ribbon-workbench-how-to-reset-standard-buttons-to-their-default-state/715609

https://ribbonworkbench.uservoice.com/knowledgebase/articles/235292-restore-a-button-that-has-been-removed-from-the-cr

I hope it helps,

Thanks.

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

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LaurentNoso 15 on at

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RE: A button (new incident) is missing in our Ribbon. Is there way to reset it ?

Thanks, I'll look into this.

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LaurentNoso 15 on at

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RE: A button (new incident) is missing in our Ribbon. Is there way to reset it ?

Does Ribbon Workbench work with French language Ribbons ? I only can see English buttons

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LaurentNoso 15 on at

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RE: A button (new incident) is missing in our Ribbon. Is there way to reset it ?

Thanks, the problem is that the ribbon that I see in Ribbon Workbench doesn't look like what I have in the App. I can't match the ribbon buttons with my actual view. We are in French, I don't know if it a problem ?

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