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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Update has been Cancel...
Microsoft Dynamics AX (Archived)
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Update has been Canceled - when i try to generate payment

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Posted on by Abdo Khoury 14,855

Dear 

i am trying generate payment , like we done a million times before,

but we are getting this error Update has been canceled at the last step before the check layout should pop up on the screen. 

i am trying to trouble shoot this issue , appreciate your feedback

note that on my test company, which is the same setup , i can generate payment => check normally 

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  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Silvano,

    Have you tried closing AX and reopening it?

    Have you tried resetting your usage data?

    Are you aware of any modifications that have been implemented recently and which might cause this error?

    Best regards,

    Ludwig

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    Hello Ludwig

    you recommend i delete the content of the syslastvalue table ? is it safe ? is this what you mean by resetting usage data?

    Regards

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    a modification that i am aware of is the check number field on the General voucher. i was using check format template "Fixed" and changed it to "Free" but the check number field on the general voucher was still not editable, so i changed it to "Allow edit" so that i can add the check number to show in the bank reconciliation, that is the only modification that i am aware of. could this be the issue? but it can't be the issue , because the test company is working fine and printing checks without any issue.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Silvano,

    No, I mean the usage data under the sptions menu where you setup for example your language settings, the starting company, etc.

    Best regards,

    Ludwig

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    the reset data usage didn't work , any other suggestions ?

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    is there any checklist i can troubleshoot?

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Silvano,

    There's no checklist for troubleshooting available. The only thing that you can do in the AX client is comparing the setup of your test and live system. If you can't identify a difference then please consult a developer who can debug the issue.

    Best regards,

    Ludwig

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    Dear Ludwig

    thank you, it was due to check number field as mentioned above, thank you for your support

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