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Cannot select Event in e-mail and customer journey

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Posted on by Erol Jasharoski

Dear community,

really strange behaviour and I cannot find the issue. We want to plan a webinar incl. invitation & follow-up process (via teams meeting - live is not possible as we have o365 business premium licence -.-) However, when setting up the e-mail and the customer journey I´m not able to select the event which is activated and live.

Any idea what could be the issue here?

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Nya 29,058 on at

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RE: Cannot select Event in e-mail and customer journey

Hi,

Great to hear that the problem has been solved.

Best Regards,

Nya
Erol Jasharoski 16 on at

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RE: Cannot select Event in e-mail and customer journey

Thank you for your feedback. It seems it was a bug as this work now with the new April release version.
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Nya 29,058 on at

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RE: Cannot select Event in e-mail and customer journey

Hi,

It is necessary to make sure that the event has an event URL. In another word, the event needs to be settled on an event management portal. As the event is inserted into the email as a URL, it cannot be found in the event list without the Event URL.

Here is an official documentation about how to set up the portal:

Set up an event website (Dynamics 365 Marketing) | Microsoft Docs

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya