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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Business Central login...
Small and medium business | Business Central, N...
Suggested Answer

Business Central login problem

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Posted on by Yin Mon Pyone 12

Dear Experts,

My user ID is super permission and role center is Account Manager.

I am accessing two companies in same database.

When I log into one company, I encounter the following problem.

pastedimage1658486986309v1.png

where and how do I check? Why does it happen?

Please advise.

Regards,

Sweety

I have the same question (0)
  • Suggested answer
    Brad_P Profile Picture
    Brad_P 1,551 on at

    Is your permission assigned to one of the companies explicitly? Do you have the company filled in for the company you can access or is it <empty>?

  • Yin Mon Pyone Profile Picture
    Yin Mon Pyone 12 on at

    Hi Brad,

    Company is empty in permission.

  • Suggested answer
    Binesh Profile Picture
    Binesh 7,887 on at

    Hello @sweety,

    There are many reasons, you should do some troubleshoot.

    First if your BC in onpremis then read this link

    https://www.dabbler.dk/index.php/2019/11/01/super-but-with-no-access-to-the-role-center/

    Stat by top level

    1. Check if the Security Group (You can find BC Admin) is assigned, and then check your user on that group.

    2. Check the User Card, make sure user is enabled, also removed all permissions group and permissions set, and assign just super and check.

    3. Check if any customization is done, check the event  if any written related to company open.

    4. Try to change the Profiles(Roles) and check if you are able to access.

    5. See this https://yzhums.com/25239/

  • Yin Mon Pyone Profile Picture
    Yin Mon Pyone 12 on at

    Hi Binesh,

    The link you provided is definitely correct. The issue is exactly the same.

    I follow by their advice.

    Thank you for your help.

    Regards,

    Sweety

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Is this happening in a SaaS environment or OnPrem environment?

    Thank you.

  • Yin Mon Pyone Profile Picture
    Yin Mon Pyone 12 on at

    Hi,

    It is onPerm Environment.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Best probably is to raise a support ticket to Microsoft via your partner or CSP.

    Thank you.

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