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Suggested answer

Business Central login problem

Posted on by 4

Dear Experts,

My user ID is super permission and role center is Account Manager.

I am accessing two companies in same database.

When I log into one company, I encounter the following problem.

pastedimage1658486986309v1.png

where and how do I check? Why does it happen?

Please advise.

Regards,

Sweety

Categories:
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Business Central login problem

    Hello,

    Best probably is to raise a support ticket to Microsoft via your partner or CSP.

    Thank you.

  • Yin Mon Pyone Profile Picture
    Yin Mon Pyone 4 on at
    RE: Business Central login problem

    Hi,

    It is onPerm Environment.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Business Central login problem

    Hello,

    Is this happening in a SaaS environment or OnPrem environment?

    Thank you.

  • Yin Mon Pyone Profile Picture
    Yin Mon Pyone 4 on at
    RE: Business Central login problem

    Hi Binesh,

    The link you provided is definitely correct. The issue is exactly the same.

    I follow by their advice.

    Thank you for your help.

    Regards,

    Sweety

  • Suggested answer
    Binesh Profile Picture
    Binesh 7,885 on at
    RE: Business Central login problem

    Hello @sweety,

    There are many reasons, you should do some troubleshoot.

    First if your BC in onpremis then read this link

    https://www.dabbler.dk/index.php/2019/11/01/super-but-with-no-access-to-the-role-center/

    Stat by top level

    1. Check if the Security Group (You can find BC Admin) is assigned, and then check your user on that group.

    2. Check the User Card, make sure user is enabled, also removed all permissions group and permissions set, and assign just super and check.

    3. Check if any customization is done, check the event  if any written related to company open.

    4. Try to change the Profiles(Roles) and check if you are able to access.

    5. See this https://yzhums.com/25239/

  • Yin Mon Pyone Profile Picture
    Yin Mon Pyone 4 on at
    RE: Business Central login problem

    Hi Brad,

    Company is empty in permission.

  • Suggested answer
    Brad_P Profile Picture
    Brad_P 1,542 on at
    RE: Business Central login problem

    Is your permission assigned to one of the companies explicitly? Do you have the company filled in for the company you can access or is it <empty>?

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