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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Your installation incl...
Customer experience | Sales, Customer Insights,...
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Your installation includes the solutions, but not the services, required by the Marketing app. Please contact your admin and ask them to fix this issue by running the Marketing setup wizard Your installation includes the solutions, but not the services,

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Posted on by Bill Hanna 116

Does anyone know how to turn this off?

The previous consultant turned it off on another form, but I created a new form and it appears on that form for the same entity?

Your installation includes the solutions, but not the services, required by the Marketing app. Please contact your admin and ask them to fix this issue by running the Marketing setup wizard as described here: go.microsoft.com/.../

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  • Suggested answer
    Brad Ktytor Profile Picture
    Brad Ktytor Microsoft Employee on at

    Hello Bill,

    If you are seeing this message, it means that you have installed the solution only version of the Marketing App and not a paid or sandbox version.  You can find more information here:  docs.microsoft.com/.../purchase-setup

    Solution-only app: A solution-only license includes all of the entities and solutions for Dynamics 365 Marketing, but doesn't include any of the marketing services. This means that marketing capabilities aren't available in this option (including email creation, email delivery, segmentation, customer journeys, and more). This license is intended for use on development and test instances when making customizations, solving compatibility issues, importing/exporting solutions, and doing other types of development and non-functional marketing testing. A solution-only license is included with all paid licenses and allows you to install the solution-only app on as many instances as needed. As with production instances, you must update each solution-only instance manually each time an update becomes available. To convert a solution-only instance to a production instance, make sure you have an unconfigured production license and then run the setup wizard to apply that license to the existing solution-only instance.

    Regards,

    Brad Ktytor

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