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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / GP 2016 Reports - PDF ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

GP 2016 Reports - PDF Option not Available

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Posted on by Dreammage 5

In GP, the Print to PDF option only shows up when Acrobat is installed.  The issue is that only Admin users can print to network folders.  When regular users try to print, it locks GP up.  I tried CutePDF but the option to Print to PDF is gone.  Is there a workaround for NOT having to use Acrobat but you still want PDF output?

Also, do you think printing to PDF locking GP up is a permissions issue?  I'm not sure where to look at this point...

Thanks,

Blake 

Categories:
Microsoft Dynamics GP
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  • Suggested answer
    Justin Sutton Profile Picture
    Justin Sutton Microsoft Employee on at

    Hi Dreammage, 

    The Send To PDF option requires that Acrobat is installed to ever appear as it is fully reliant on their API. Without it installed there is no way to enable the button using any other PDF writer. 

    If you want to use PDFs without Adobe, then you will need to use Word Templates and Word can either fully Email PDFs or you can use a PDF printer out of Word. 

    For the lockup, that sounds like a permissions issue. I would make sure all users have read/write permissions to the Network Drive, and also to the %TEMP% directory on whatever workstation they are using GP on. If they are using a Terminal Server, they would need permissions on that server, not their local workstation. I believe there are settings in Adobe to tell it where to create the PDF's locally temporarily, and perhaps that is the problem. 


    Let us know how it all works out!

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