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I am running into an issue that when my client is logged into the web client as a self-serve user, she tries to customize the home page and the settings don't save. So we changed the role to self-serve and it was showing Time Management, Time and Expense and Procurement. However, they are not using Procurement at this time nor are they using Time Management, so using the customize this page we deselected those options, when we refreshed the page the Time Management option appears to be selected again for some reason.
Can someone tell me how to fix this?
Thank you
Lonnie
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This comment was really helpful for me
"Hi Michael,
Though the suggested resolution from Derek does bring your home page back to the default layout, it also scraps all your previous saved links and reports you'd have customized for that user.. .
My experience with this issue is that you can usually reset the entries by simply deleting the records in the SY08100 table for that specific user account.
Technically GP is going to re-create the missing entries at the next user login..
If that doesn't work, you also insert the essential records that are needed for the home page, based on the scripts detailed here : www.mibar.net/.../
Hope that helps." Beat Bucher responded on
This seems like a temporary fix as it happens again. Is there a more permanent fix available? Does anyone know why this happens?
Hi Tina,
Here's what I used the last time I had this problem with the full client. I'm not sure who gave me this fix though.
Select * from DYNAMICS..SY08100
where
userid='KENR'
insert into DYNAMICS..SY08100 values ('KENR',2,0,1,0,1,0,0,0)
I have client with the same issue. Did you get a fix for this?
I've run into this before at clients, admittedly not with the web client but with the full client. (also with full users, not self serve users, so my trick may not work on your situation). Try changing their default homepage role and then make changes. For some reason, sometimes but not always, something seems to get stuck. Changing the homepage role, all customizations to the home page are lost of course, but if you take a screen shot of the home page and then customize it back, I've found it then saves again.
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