Home page settings don't save

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Posted on by Lonnie

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I am running into an issue that when my client is logged into the web client as a self-serve user, she tries to customize the home page and the settings don't save. So we changed the role to self-serve and it was showing Time Management, Time and Expense and Procurement. However, they are not using Procurement at this time nor are they using Time Management, so using the customize this page we deselected those options, when we refreshed the page the Time Management option appears to be selected again for some reason.

Can someone tell me how to fix this?

Thank you

Lonnie

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Jen Kuntz 3,220 on at

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I've run into this before at clients, admittedly not with the web client but with the full client. (also with full users, not self serve users, so my trick may not work on your situation). Try changing their default homepage role and then make changes. For some reason, sometimes but not always, something seems to get stuck. Changing the homepage role, all customizations to the home page are lost of course, but if you take a screen shot of the home page and then customize it back, I've found it then saves again.

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L Vail 65,271 on at

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This happens routinely with the fat client, I'm sad to hear even the web client has this issue.

Leslie

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Tina Haerr 432 on at

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I have client with the same issue. Did you get a fix for this?

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Ken Roy 490 on at

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Hi Tina,

Here's what I used the last time I had this problem with the full client. I'm not sure who gave me this fix though.

Select * from DYNAMICS..SY08100
where
userid='KENR'

insert into DYNAMICS..SY08100 values ('KENR',2,0,1,0,1,0,0,0)

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Brenda Willey 2,520 on at

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This seems like a temporary fix as it happens again. Is there a more permanent fix available? Does anyone know why this happens?

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Danyell on at

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This comment was really helpful for me

"Hi Michael,

Though the suggested resolution from Derek does bring your home page back to the default layout, it also scraps all your previous saved links and reports you'd have customized for that user.. .

My experience with this issue is that you can usually reset the entries by simply deleting the records in the SY08100 table for that specific user account.

Technically GP is going to re-create the missing entries at the next user login..

If that doesn't work, you also insert the essential records that are needed for the home page, based on the scripts detailed here : www.mibar.net/.../

Hope that helps." Beat Bucher responded on 15 Feb 2021 9:22 AM

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HS-30042052-0 10 on at

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To fix the problem with the home page settings not saving, you can try a few things. First, make sure your client is logged in as a self-serve user. Then, customize the home page by deselecting the options they don't need, like Time Management and Procurement. After deselecting, refresh the page to see if the changes stick. If Time Management keeps appearing selected, it might be a glitch, so you could try clearing your browser cache or using a different browser. If the issue persists, you might need to contact the web client's support for further assistance.

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CU23051426-0 2 on at

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Firstly, clearing the browser cache and cookies might help eliminate any caching-related issues. Secondly, ensuring that the user has the necessary permissions to customize the home page settings is essential; insufficient permissions could prevent changes from being saved. Additionally, reviewing the system configuration for any conflicts or restrictions and testing the customization in different web browsers could provide insights into the problem's root cause.

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