In App Notification when case is added to a queue

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Posted on by Christian K

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Hi,

in the customer service app I am trying to send an in-app notification to a specific user when a new case is added to a queue. I am trying to do this via power automate but the flow gets stuck when trying to trigger it and I cannot figure out why.

Any help is appreciated.

THX

Christian

1. A new item is added to the table /queue items/. I only want to run this if it is a specific queue, therefore the filter

2. I get the queue item ID

3. I get the case details for the case that is related to the queue item

4. I send a in-app notification to a specific user using the add a row to table (notifications) function:

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Guy Boswell 63 on at

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Hi Christian,

I don't think you need quotes around the code in the filter statement,

i.e. not

_queueid eq "edddbb1f-67b4-ee11-a559-6045bd9745fb"

but

_queueid eq edddbb1f-67b4-ee11-a559-6045bd9745fb

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Adrian Begovich 1,027 Moderator on at

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Hi Christian K,

The Power Automate flow is not triggering as the filter rows are not being met. Replace _queueid in New case added to queue filter rows with _queueid_value.

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Leah Ju Microsoft Employee on at

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Hi Partner,

As suggested by the previous two partner, you should use the following filter filters:

_queueid_value eq 935bb6b0-8eb6-ee11-a569-000d3a17a381

As well as considering whether the case was ever in another queue, then it's an update operation on the queue item:

Just like this:

For example:

My two run history:

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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Christian K 144 on at

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thank you all for the quick replies! That solved it! Sometimes it's the little things...

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