Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / In App Notification wh...
Customer experience | Sales, Customer Insights,...
Answered

In App Notification when case is added to a queue

(0) ShareShare
ReportReport
Posted on by Christian K 136
Hi,
 
in the customer service app I am trying to send an in-app notification to a specific user when a new case is added to a queue. I am trying to do this via power automate but the flow gets stuck when trying to trigger it and I cannot figure out why.
 
Any help is appreciated.
 
THX
 
Christian
 
 
1. A new item is added to the table /queue items/. I only want to run this if it is a specific queue, therefore the filter
 
 
2. I get the queue item ID
 
3. I get the case details for the case that is related to the queue item
 
 
4. I send a in-app notification to a specific user using the add a row to table (notifications) function:
 



 
  • Christian K Profile Picture
    Christian K 136 on at
    In App Notification when case is added to a queue
    thank you all for the quick replies! That solved it! Sometimes it's the little things... 
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    In App Notification when case is added to a queue
    Hi Partner,
    As suggested by the previous two partner, you should use the following filter filters:
    _queueid_value eq 935bb6b0-8eb6-ee11-a569-000d3a17a381
     
     
    As well as considering whether the case was ever in another queue, then it's an update operation on the queue item:
    Just like this:
    For example:
    My two run history:
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     
  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    In App Notification when case is added to a queue
    Hi Christian K,
    The Power Automate flow is not triggering as the filter rows are not being met. Replace _​​​​​​​queueid in New case added to queue filter rows with _queueid_value.
  • Guy Boswell Profile Picture
    Guy Boswell 32 on at
    In App Notification when case is added to a queue
    Hi Christian,
    I don't think you need quotes around the code in the filter statement,
    i.e. not
    _queueid eq "edddbb1f-67b4-ee11-a559-6045bd9745fb"
    but
    _queueid eq edddbb1f-67b4-ee11-a559-6045bd9745fb

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans