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Hi,
(Pre-requisite: Have a resource requirement created with start date other than current date)
I have created a booking(past / future date) and changed the booking status from scheduled to In-Progress, then on Schedule board booked status is set to green which is correct but task changes to the current date time slot.
Thanks.
Is the Resource Requirement work location "Onsite" or "Location Agnostic"?
Resource requirements are Location Agnostic
I think any work that is Location Agnostic will change the booking start time to the current time when the booking status goes to 'In-Progress' as the system thinks that you will not need to travel.
Try it using a Resource Requirement with a work location of 'Onsite' ? I think this will not update the booking time when it goes to in-progress.
Let me know how you get on.
Hi Thomas, I have tried changing the Resource Requirements with work location of "Onsite", and still the issue persist.
for example: If I created RR which has start date : 25/1/2021 and end date : 25/02/2021, then on changing booking status to In Progress it is settings to current date(lets say today's date 08/01/2021) and time slot.
I just did some playing around on my trial instance and it updates the Estimated and Actual Arrival Time tot he current time if set to In-Progress. But this does not update the start time of the booking.
The Schedule Board reads the Estimated Arrival Time instead of the Start Time.
Is there a reason why you dont want this to work this way?
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