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Customer Insights - Journeys forum

Outbound Email Activity not shown in Timeline

Posted on by 87

I set up a marketing environment. In the Contact Insights I get this message:
Please note that this page leverages interaction data only from Outbound Marketing. Check out marketing interactions from both Outbound and Real-time Marketing in the common interactions timeline on the Summary Page.

In this environment I have already sent an outbound email to a contact. Unfortunately, this mail is not displayed in the timeline.
I have already created a solution under PowerApps and under the contact entity I have selected the marketing activities in the timeline. Unfortunately without success.

Is there anything else I need to consider?





  • Verified answer
    Ferdinand Ganter Profile Picture
    Ferdinand Ganter 87 on at
    RE: Outbound Email Activity not shown in Timeline


    i saw that recently, but it wont show it to me in my CDX. But then I checked for Updates and it saysm there was no marketing app installed. So i installed it (quite strange because i send out outlook emails before) and now it worked.

    Strange behaviour but now it worked.


  • Suggested answer
    MiltosV Profile Picture
    MiltosV on at
    RE: Outbound Email Activity not shown in Timeline

    Hi Ferdinand,

    Are you using the default Timeline Form? If yes, please find the instructions here:


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