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Customer experience | Sales, Customer Insights,...
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Generate Editable PDF's From CRM Word Templates

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Posted on by 65

Hi Folks,

I had a Requirement to made a PDF Exported from a word template in CRM editable.is there a way we can achieve it.

This is how I want it to be 

pastedimage1617689184013v1.png

I have the same question (0)
  • Verified answer
    Wahaj Rashid Profile Picture
    11,321 on at

    Hi,

    Thank you for your query.

    There is no out-of-the-box feature to work achieve this. If you are using online version, you cannot refer any third party library to do this work for you. You can write a web-service to do the heavy lifting (create editable PDF forms), then you can call this API in a plugin or custom code activity (custom workflow step). But, i believe you also need to store back this information.

    Hence, the better way to capture information would be:

    • Use online forms like Customer Voice. Send links to customers to fill-in data and use Microsoft flow to integrate this with Dynamics 365.
    • Use Web page (or Portal): send link to a web page, customer fills in data there and the page writes it back to Dynamics 365 (via Web API) or if you use Dynamics 365 for Portals, you can use Web forms.

    I would strongly recommend to avoid PDF forms and choose online forms/web page approach, this will make it easier and manageable.

    Customer Voice Capabilities | Microsoft Dynamics 365

    Configure a web form steps for a portal - Power Apps | Microsoft Docs

    Embed forms on external websites (Dynamics 365 Marketing) | Microsoft Docs

  • VIDIT Profile Picture
    65 on at

    Thank you for the help.

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