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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / SLA details in ssrs re...
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SLA details in ssrs report

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Posted on by Anandhcrm 524
Hi,
 
For case entity records, I need to create SSRS reports which should show the details like resolved within sla, resolved after sla, overall sla percentage, Average handling time etc...
 
Any suggestion on this ?
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    SLA details in ssrs report
    Hi partner,
    These sla details related to the case are stored in the sla lpi instances entity.
    So you can create report based on this enity.

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