Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Why we cannot use in &...
Customer experience | Sales, Customer Insights,...
Suggested answer

Why we cannot use in "Customer journey" Email expiration and "A/B testing" at the same time

(0) ShareShare
ReportReport
Posted on by Spiker 90

Good day!

 

We cannot use in "Customer journey" Email expiration AND "A/B testing" at the same time.

Someone knows, it’s temporary and we need to wait it out while MS fix it,

OR

there is strong reason why we have this restriction? Which reason?

 

When in Custome Journey I activate Email expiration, A/B testing option became deactivated automatically:

4760.PNG

And when I activated A/B testing, Email expiration deactivated automatically:

pastedimage1595510826300v1.png

Thanks for your reply.

  • Vim W. Profile Picture
    Vim W. 25 on at
    RE: Why we cannot use in "Customer journey" Email expiration and "A/B testing" at the same time

    Hi,

    Has there been any updates or discussion on making this available yet?

    I'm wondering like the author of this post on whether there was a concrete reason for why this wasn't made possible and whether there is a workaround for this?

    Thanks,

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at
    RE: Why we cannot use in "Customer journey" Email expiration and "A/B testing" at the same time

    Thanks for providing details. This behavior is by design and you cannot enable email expiration when having AB testing enabled or vice-versa. There are plans to allow it for future releases but it's in pipeline and might take some time.

  • Spiker Profile Picture
    Spiker 90 on at
    RE: Why we cannot use in "Customer journey" Email expiration and "A/B testing" at the same time

    Good day,

    Thanks for your reply.

    Above I have added pictures.

    Best regards.

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at
    RE: Why we cannot use in "Customer journey" Email expiration and "A/B testing" at the same time

    Hello,

    Can you please provide more details about what are the steps (or screenshots) you are following and at what steps you are trying to use both A/B testing and Email expiration ?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,432 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans