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Trigger not working Using Power Automate to Send Customer Voice Responses to Sharepoint List

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Posted on by Yile He

Hi,

I created a flow to get responses from Customer Voice surveys to a Sharepoint List. I successfully created flow and not error message. Flow check is good. I need to set custom restriction for question answer, so I have to use customer voice instead of microsoft form.

The problem is after I submit response from customer voice, the flow wont trigger.

Could anyone help me?

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thebruuu 422 on at

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Hello

This may caused by rights issues. The flow must be run by a user who has access to the information

Coud you try to create a flow that list the responses, please?

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Byungsun Jung 10 on at

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Hi,

I have the same problem now. The existing flow is normal with Customer voice, but there is a problem with the new Customer Voice survey template only. Please help us.

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EddieFish 27 on at

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We are having the same issues. It seems like it is only happening with new customer voice surveys. I was linked by a Microsoft tech an article ( learn.microsoft.com/.../cv-faq ) that they released on Jan 5th 2023 stating that you should not be using Form connectors for customer voice surveys. They claim that your flow will not work correctly so that leads me to think that they did in fact change something in the backend that doesn't allow you to use Form connectors with Customer surveys.... WHICH is total ludicrous because customer voice USED TO BE FORMS PRO! SO WHY wouldnt the forms connector work...??!!! Their solution would probably be to do redo them in forms but like OP said, customer voice has extra features that forms doesnt so how will that work??? Seems to me like they really messed up on this

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Yile He 5 on at

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I solved this problem by using Dataverse. Here is the new flow looks like.

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EddieFish 27 on at

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Hi,

For get response details what are you supposed to select for the dynamic content?

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Yile He 5 on at

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Hi,

I put expression in Response Id

triggerBody()?['msfp_sourceresponseidentifier']

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EddieFish 27 on at

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THANK YOU!!! That worked right away!

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Byungsun Jung 10 on at

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Hi

Great! It is working now as your flow. Thanks a lot mate.

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