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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Order Approval
Small and medium business | Business Central, N...
Suggested Answer

Order Approval

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Posted on by Shaikh Zuber 8
Hi,
 
Please can you investigate why I am getting the below error when sending order 253162 for approval.
 
I have since requested approval for order 253165 and that worked fine, it is just this order that I am getting the error, and I cannot see anything wrong with it.
 
And User-Marcela is trying to approve the order. Below is the screenshot for your reference.
 
I have the same question (0)
  • Suggested answer
    KasparsSemjonovs Profile Picture
    KasparsSemjonovs 4,832 Super User 2026 Season 1 on at
    Check the Approval entries - was this Order approved or not. You can also Cancel the approval request and then either delete this or ask approval again.

    Also would be good to see how this Workflow MS-SOAPW-01 is defined - maybe You add a restriction somewhere but forgot to add where it gets taken off.
  • Suggested answer
    Yi Yong Profile Picture
    Yi Yong 2,721 Super User 2026 Season 1 on at
    Hello Shaikh,
     
    Can you go to the 'Restricted Records' page and see if this document was listed there?
    If yes, delete the record and re-send it for approval.
  • Suggested answer
    Saurav.Dhyani Profile Picture
    Saurav.Dhyani 14,419 User Group Leader on at
    Hi,
     
    It seems this document was not completely processed. May be due to incorrect workflow setup.
     
    You can search for page Restricted records and delete entry from that page to access this document.
     
    Regards,
    Saurav Dhyani
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,691 Super User 2026 Season 1 on at
    I would cancel the approval request and re-send it, it should then work. 
     

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