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Order Approval

Posted on by 87
Hi,
 
Please can you investigate why I am getting the below error when sending order 253162 for approval.
 
I have since requested approval for order 253165 and that worked fine, it is just this order that I am getting the error, and I cannot see anything wrong with it.
 
And User-Marcela is trying to approve the order. Below is the screenshot for your reference.
 
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  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 6,203 Super User on at
    Order Approval
    I would cancel the approval request and re-send it, it should then work. 
     
  • Suggested answer
    Saurav.Dhyani Profile Picture
    Saurav.Dhyani 12,820 User Group Leader on at
    Order Approval
    Hi,
     
    It seems this document was not completely processed. May be due to incorrect workflow setup.
     
    You can search for page Restricted records and delete entry from that page to access this document.
     
    Regards,
    Saurav Dhyani
  • Suggested answer
    Yi Yong Profile Picture
    Yi Yong 228 on at
    Order Approval
    Hello Shaikh,
     
    Can you go to the 'Restricted Records' page and see if this document was listed there?
    If yes, delete the record and re-send it for approval.
  • Suggested answer
    KasparsSemjonovs Profile Picture
    KasparsSemjonovs 3,180 Super User on at
    Order Approval
    Check the Approval entries - was this Order approved or not. You can also Cancel the approval request and then either delete this or ask approval again.

    Also would be good to see how this Workflow MS-SOAPW-01 is defined - maybe You add a restriction somewhere but forgot to add where it gets taken off.

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