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Importing E-mail Templates

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Posted on by Microsoft Employee

While Importing E-mail Templates into CRM Online - Cannot find Subject and Body field in the email template and also in advance find. We need to import 1000's of email templates. Please suggest the OOB solution or any alternative methods. 

Thank you!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Importing E-mail Templates

    Hi Gustavo,

    Am doing well! Thanks for asking.

    While importing e-mail templates as xml file into CRM, the subject and body is not getting imported.

    This is the issue we are facing. We have 1000's of e-mail templates to import into CRM.

    Thanks much,

    Regards,

    Lalith

  • RE: Importing E-mail Templates

    Hello LatithCE,

    Hope you are well.

    Please, clarify what exactly is the issue.

    Are you trying to identify the Subject and Body fields in Dynamics 365 form?

    Regards,

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Importing E-mail Templates

    Hi LalithCE,

    Can you share your screenshot about it?

    Regards,

    Leah ju

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