How to show the context variable in omnichannel agent dashboard?

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Posted on by Community Member Microsoft Employee

Saved some custom context variables. I want to show that variable in the agent dashboard(Like pre-chat survey answers shown in the dashboard). Is it possible?

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Community Member Microsoft Employee on at

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RE: How to show the context variable in omnichannel agent dashboard?

Hi Leah,

I am not using the dynamics chat widget. I am working on the custom channel, and integrate it with directLine api.
Community Member Microsoft Employee on at

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RE: How to show the context variable in omnichannel agent dashboard?

Hi Thamshid,

What you need is that show custom context variables in conversion form, right?

You can refer following link:

https://docs.microsoft.com/en-us/dynamics365/customer-service/send-context-starting-chat

https://docs.microsoft.com/en-us/dynamics365/customer-service/display-custom-context

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Community Member Microsoft Employee on at

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RE: How to show the context variable in omnichannel agent dashboard?

Hi Leah,

Marked the pre-chat section in blue.
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RE: How to show the context variable in omnichannel agent dashboard?

Hi Thamshid,

Can you provide screenshot about ‘agent dashboar’ you mentioned above.

I can’t view pre-chat survey answers in the ominichannel agen dashboard.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.