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Saved some custom context variables. I want to show that variable in the agent dashboard(Like pre-chat survey answers shown in the dashboard). Is it possible?
Hi Thamshid,
Can you provide screenshot about ‘agent dashboar’ you mentioned above.
I can’t view pre-chat survey answers in the ominichannel agen dashboard.
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hi Leah,
Marked the pre-chat section in blue.
What you need is that show custom context variables in conversion form, right?
You can refer following link:
https://docs.microsoft.com/en-us/dynamics365/customer-service/send-context-starting-chat
https://docs.microsoft.com/en-us/dynamics365/customer-service/display-custom-context
I am not using the dynamics chat widget. I am working on the custom channel, and integrate it with directLine api.
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