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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Warning Time updated, ...
Service | Customer Service, Contact Center, Fie...
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Warning Time updated, Warning Time Reached and Status not updated

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Posted on by Andrei U

Hello,

As the title says, the SLA updates its warning time correctly, but doesn't update the warning time reached, or the status.

I'm using Dynamics 365 on premise, version 1612. Any ideas how to solve this?

Thanks!

  • Community Member Profile Picture
    Community Member on at
    RE: Warning Time updated, Warning Time Reached and Status not updated

    Hi Andrei,

    I want to point out here that the background workflow may take time to refresh the status.

    Maybe you can check the Timer Control configuration and also check the SLA Item Configuration. If possible, please send us the screenshot of the Timer Control configuration and the SLA Item.

    Or you can open a case with Support team to further analysis and collect more info.

    You can do it by going to: https://admin.powerplatform.microsoft.com

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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