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Is there a limit to the number of emails, at once, that SysOutgoingEmailTable can handle?

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Posted on by b_radlyjames

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I have some new functionality that sends emails (In the hundreds) to our customers.

The problem I'm running into is that after inserting into SysOutgoingEmailTable, anything beyond 20 emails will automatically fail. I'm not sure why 20 is the magic number, however, it is amazingly consistent in it's failure after 20.

Is there a setting somewhere or some other setup that could be changed to accommodate more emails at once?

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Gunjan Bhattachayya 35,423 on at

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Hi Bradly,

Are you able to see any error message?

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

There is no limitation in UI setup to make highest number of emails and after that emails will be failed.

We have only setup where we can setup the maximum time to run a batch job.

For this case, it might be with exchange or other sever if applicable.

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b_radlyjames 3,155 on at

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Gunjan,

There are no error messages that I've been able to find with regards to failed emails.

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b_radlyjames 3,155 on at

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Ramit,

I figured there wasn't any limitation. You say you can setup the maximum time to run a batch job? Where is that?

I should have put this in my original post, the failed emails never make it to the Exchange Server. We have been able to confirm that.

Brad

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Ramit Paul 22,797 Most Valuable Professional on at

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Check in Sys admin- setup- system job parameters

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Gunjan Bhattachayya 35,423 on at

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Hi Brad,

Could you please go to batch jobs (System admin > Inquiries > Batch jobs > Batch jobs) and go to the batch job setup for e-mail distribution? Please check a couple of things here -

1. Please share the "Recurrence settings" for the batch jobs clicking the "Recurrence" button.

2. Go to the Log button and check if you can see any errors.

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b_radlyjames 3,155 on at

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Ramit,

There are no such parameters that I can see.

Gunjan,

Email job is set to recur every 2 minutes.

When an email fails it is not captured in the 'Log'. So it doesn't show in the 'Log' button.

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Gunjan Bhattachayya 35,423 on at

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Hi Brad,

Please increase this duration to around 15-20 mins and check if all the mails are sent out. Maybe the task is not getting completed properly which is why the number of mails sent out is limited.

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b_radlyjames 3,155 on at

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Gunjan,

That is a very good idea. However, after increasing recurrence time to 15 minutes, it still only sent out 20 of the 50 emails.

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Gunjan Bhattachayya 35,423 on at

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Hi Brad,

Can you please try to send out the mails manually and see if that works. You can probably put the batch process in "Withhold" state. Please check if there are multiple batch processes that have been set up for the same task.

You run the mail sending from System administration > Periodic > E-mail processing > Batch. Please make sure "Batch processing" is unchecked. By running this process manually, you can check how many mails are sent out. If it is still limited to 20, I would suggest checking for any customizations done which might be limiting the number of outgoing mails.

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