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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Lead scoring model: co...
Customer experience | Sales, Customer Insights,...
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Lead scoring model: contact doesn't have any insights

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Posted on by Catermina 107

Dear Community, 

I have created a lead scoring model and successfully activated it with all the working scores. When I look at the score, I have few Sales ready leads, but when I look at the insights of the lead it shows no insights.

Sometimes the insights are showing only one email opening and nothing else, which makes it difficult to believe in the accuracy of the lead score, as some of the lead have high scores even though not having insights related to the lead score.  

How can my lead be sales ready if there are no insights on the lead or better only few insights that do not match the sales ready score?

Let me know

BR,

  • Catermina Profile Picture
    Catermina 107 on at
    RE: Lead scoring model: contact doesn't have any insights

    Thank you Nya.

  • Suggested answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: Lead scoring model: contact doesn't have any insights

    Hi Catermina,

    The details of lead score are not available in anywhere including the insights of the contact. 

    If there is anything to add, you can also post it in the Ideas forum.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Catermina Profile Picture
    Catermina 107 on at
    RE: Lead scoring model: contact doesn't have any insights

    Thank Nya for the reply,

    I will vote for the idea, but I have the same problem on the insights of the contact.

    Can I also know why I can't see the insights of the contact that are connected to the lead score?

    BR,

    Catermina

  • Suggested answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: Lead scoring model: contact doesn't have any insights

    Hi Catermina,

    Here is an idea post which may be in line with your needs.

    Microsoft Idea  · Show Lead Scoring Details at Lead (dynamics.com)

     

    It has not been supported yet and you can vote for it to drive it forward.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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