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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Auto reply email durin...
Service | Customer Service, Contact Center, Fie...
Answered

Auto reply email during holidays

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Posted on by Aisha1985 95

hi

can I send automatic reply to clients email if it comes during the days which marked as Holidays in Holidays calender

am

i supose To create a flow. If yes them

please help me how to create it

  • Aisha1985 Profile Picture
    Aisha1985 95 on at
    RE: Auto reply email during holidays

    Is it a paid software ?

  • Aisha1985 Profile Picture
    Aisha1985 95 on at
    RE: Auto reply email during holidays

    Si di i need to create a power automate flow and get the dates from 'Calender' entity in Holiday Schedule of Customer Service. Can you please guide me how to configure the settings of flow as i am new to it?

  • Zap Objects Profile Picture
    Zap Objects 919 on at
    RE: Auto reply email during holidays

    Zap Helpdesk App has a feature where if a customer sends an email for opening a new case or regarding an existing case...then it can check customer service calendar to see if this is outside business hours (including holidays) and send an auto-response using an Out-of-hours template rather than a regular template!

  • Verified answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Auto reply email during holidays

    Hi partner,

    You could set up automatic replies in outlook or use power automate to create flows.

    Please to the link : Automate your Automatic Replies with Power Automate (linkedin.com)

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