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Service | Customer Service, Contact Center, Fie...
Answered

Auto reply email during holidays

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Posted on by 95

hi

can I send automatic reply to clients email if it comes during the days which marked as Holidays in Holidays calender

am

i supose To create a flow. If yes them

please help me how to create it

I have the same question (0)
  • Verified answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    You could set up automatic replies in outlook or use power automate to create flows.

    Please to the link : Automate your Automatic Replies with Power Automate (linkedin.com)

    pastedimage1662714594681v1.png

  • Zap Objects Profile Picture
    924 on at

    Zap Helpdesk App has a feature where if a customer sends an email for opening a new case or regarding an existing case...then it can check customer service calendar to see if this is outside business hours (including holidays) and send an auto-response using an Out-of-hours template rather than a regular template!

  • Aisha1985 Profile Picture
    95 on at

    Si di i need to create a power automate flow and get the dates from 'Calender' entity in Holiday Schedule of Customer Service. Can you please guide me how to configure the settings of flow as i am new to it?

  • Aisha1985 Profile Picture
    95 on at

    Is it a paid software ?

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