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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / General Journal Postin...
Microsoft Dynamics AX (Archived)

General Journal Posting Error

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Posted on by Community Member

Hi,

When trying to post bank journal, I receive error message "the invoice date 10/01/2017 plus the 14 pre notification days later than due date 10/01/2017"but I’m not sure what this means, and how this should be solved?

Regards,

Surya.V.

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi v.surya,

    the pre-notification is a feature related to a direct debit transaction.

    For direct debits there are very specific days / periods to follow that are specified in the AR parameters (direct debit tab).

    You have now two choices:

    (a) calculate the date based on your parameter setup that can be used for posting - it will probably be the 24/01/2017 or

    (b) Change the parameter setup, post your transaction as of today and re-set the parameters again.

    Best regards,

    Ludwig

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Hi Surya,

    This error is related to SEPA direct debit. If this is a payment posting, you can clear the value in the field 'Payment method' to get rid of this error. Also note that the field Invoice should not be used for payments. You should then use the settlement to link a payment with an invoice.

  • Community Member Profile Picture
    Community Member on at

    Hi Ludwig,

    Many Thanks for your update.

    Can you please specify what parameter changes should i do now?

    You mean to say, to change pre notification days setup?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi v.surya,

    (a) Have you tried following Andre's advice to remove the payment method?

    (b) If this does not help or is not possible, can you then change the posting date to 24 January?

    (c) If (a) and (b) do not resolve the problem, you can then open the AR Parameter - select the direct debit tab and then set the days for the prenotification to 0. Then post your transaction and set the days back as they were before.

    Please note that (c) would only be an absolute emergency workaround if nothing else works and if you cannot find any other solution or get any other help.

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hi Ludwig,

    Many thanks for your reply. It seems that the workaround of changing the due dates isn’t workable according to client.

    Can you please explain whether Direct debit mandate and mandate scheme is related with pre-notifications days parameter setup in order to find if this has something to do with it?

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    You can find some additional information about their relationship and the setup on the following sites

    technet.microsoft.com/.../dn268411.aspx

    technet.microsoft.com/.../dn268415.aspx

    If this doesn't bring you forward can you please share some screenshots of your setup and the posting problem?

    Best regards

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hi Ludwig,

    4452.12.PNG

    4452.12.PNG

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi v.surya,

    This setup looks fine.

    What is the exact error message that you receive?

    What is the AX Version that you run (r2/r3 cu7/8/...) and have you installed all SEPA Hotfixes?

    Note: A list of all required hotfixes for the different AX versions that has been issued by the German MS support team can be found here: blogs.technet.microsoft.com/.../update-sepa-hotfix-liste-fur-alle-versionen Can you check whether you have all of the necessary hotfixes installed?

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hi Ludwig,

    The exact error is "the invoice date 10/01/2017 plus the 14 pre notification days later than due date 10/01/2017"

    I asked my client to change, due date later than 14 days so that the journal will be posted. But they disagree with my option .

    And i will also share the screenshot of journal posting, the error occurs only for the customer highlighted in yellow.

    Please advise.

    14.PNG

    14.PNG

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi v.surya,

    I think that you are right and that the due date needs to be changed.

    Given the parameter setup, they won't otherwise be able to post the transaction.

    The only thing that you can do it trying to modify the date values to get this posted.

    Best regards,

    Ludwig

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