Cannot Post Journal Entry in D365-"Approval" button is grayed out.

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Posted on by KP-07110302-0

Hello,

I am trying to "approve" a journal entry through my workflow approval and the option is grayed out on my screen. I was approving journal entries all day with no problem and suddenly the option is grayed out. I'm thinking something happened with my security access or user set up but I'm not an IT person (and IT says nothing has changed). What would cause this area to suddenly be grayed out?

Currently, I am comparing this unposted entry with one I posted earlier today to see if I can find any differences. I currently have 3 entries to approve and all of them have this problem so it's not specific to one JE.

Thanks

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Dynamics 365 Finance

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Alireza Eshaghzadeh 14,684 Super User 2025 Season 2 on at

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Hi,
It can be related to the workflow and needs to be managed from that side.
Please click on Workflow > view history to check the status of the workflow and validate if it has completed status.

If not you need to check with sysadmin to help to troubleshoot the issue.

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BillurSamdancioglu 19,854 Most Valuable Professional on at

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you need to approve from the Workflow tab

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