Agent Scripts and Macros: Open Email Template and change From field to support email

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Posted on by jacobusdeana

Hello all,

in Customer Service Workspace/Customer Service Admin Center, using a Macro to open an email template, is it possible to instead of the current User being added to the From field of an email, to set the From field to a Queue or even just set the From field as the email address i.e. support@mail.com

Calling the Open Email Template works like a charm. The To field is added correctly and the Template opens.

Macro attributes/values: Attribute 1 and 2 work well, it's the Attribute: from that I can't seem to figure out.

Even though the email address is hardcoded, the from field stays as the current user.

Any assistance is greatly appreciated!

Thank you!

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Leah Ju Microsoft Employee on at

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Hi jacobusdeana,

The 'From' and 'To' fields have same data type:

So you can try to use same format to set 'from' attribute value:

[{“id”:””,”type”:””,”name”:””}]

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