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Stopped (error): X++ Exception: A worker with a personnel number of was not found.

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Posted on by mgeak

I am using a managerial hierarchy approval for the GL ledger workflow. I have a couple of users who when they submit their journal for approval their workflow stops, and the below error comes up. They are setup with a personal number, assigned correctly with a supervisor.

Could someone assist with where to look, or a reason to why this arises for certain users only?

1/31/2022 10:19:17 am:
Stopped (error): X++ Exception: A worker with a personnel number of was not found.
at SysWorkflowHierarchyProvider-resolve
SysWorkflowHierarchyProvider-resolveHierarchy
SysWorkflowQueue-resume

Thanks!

Mike

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

Very common issue is- the people who is in next hierarchy, they are not assigned with user- employee mapping.

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mgeak 52 on at

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They are assigned. I have a different user who reports to the same manager and that workflow works as expected.

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

Is the submitter having the same relation(user- employee)

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mgeak 52 on at

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Here are screenshots of the the positions. Emily is the user who errors out. When I route her to a different manager the same error occurs..

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BZ-22112253-0 2 on at

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I just had this issue and as Ramit mentioned, it relates to missing user-worker mapping. To fix, I just assigned the worker to the user from within the user setup form (in my case it was a user that I set up quickly and missed this step, ooops).

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