Finance | Project Operations, Human Resources, ...

Stopped (error): X++ Exception: A worker with a personnel number of was not found.

(1) Share

Report

Posted on by mgeak

I am using a managerial hierarchy approval for the GL ledger workflow. I have a couple of users who when they submit their journal for approval their workflow stops, and the below error comes up. They are setup with a personal number, assigned correctly with a supervisor.

Could someone assist with where to look, or a reason to why this arises for certain users only?

1/31/2022 10:19:17 am:
Stopped (error): X++ Exception: A worker with a personnel number of was not found.
at SysWorkflowHierarchyProvider-resolve
SysWorkflowHierarchyProvider-resolveHierarchy
SysWorkflowQueue-resume

Thanks!

Mike

I have the same question (0)

All responses (5)

Answers (0)

Suggested answer

Ramit Paul 22,799 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

Hi,

Very common issue is- the people who is in next hierarchy, they are not assigned with user- employee mapping.

Was this reply helpful? Yes No
mgeak 52 on at

Like (0)

Report
Copy link

Link copied!

They are assigned. I have a different user who reports to the same manager and that workflow works as expected.

Was this reply helpful? Yes No
Ramit Paul 22,799 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

Hi,

Is the submitter having the same relation(user- employee)

Was this reply helpful? Yes No
mgeak 52 on at

Like (0)

Report
Copy link

Link copied!

Here are screenshots of the the positions. Emily is the user who errors out. When I route her to a different manager the same error occurs..

Was this reply helpful? Yes No
Suggested answer

BZ-22112253-0 2 on at

Like (0)

Report
Copy link

Link copied!

I just had this issue and as Ramit mentioned, it relates to missing user-worker mapping. To fix, I just assigned the worker to the user from within the user setup form (in my case it was a user that I set up quickly and missed this step, ooops).

Was this reply helpful? Yes No