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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Integration of Dynamic...
Customer experience | Sales, Customer Insights,...
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Integration of Dynamics CRM with Social Media Platforms (Facebook and Whatsapp)

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Posted on by soro 54

Greetings

I want to integrate CRM Online with social media to capture leads. Do I have to use the third party apps to connect my CRM to Facebook/Whatsapp? If it is the only way to use third party apps, which ones are recommended? Can i also get the material that can help me to accomplish this integration

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  • gisiquei Profile Picture
    gisiquei on at

    Hello Soro,

    Please evaluate Omnichannel  docs.microsoft.com/.../introduction-omnichannel

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