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Integration of Dynamics CRM with Social Media Platforms (Facebook and Whatsapp)

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Posted on by soro

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Greetings

I want to integrate CRM Online with social media to capture leads. Do I have to use the third party apps to connect my CRM to Facebook/Whatsapp? If it is the only way to use third party apps, which ones are recommended? Can i also get the material that can help me to accomplish this integration

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gisiquei Microsoft Employee on at

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Hello Soro,

Please evaluate Omnichannel docs.microsoft.com/.../introduction-omnichannel

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