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Customer experience | Sales, Customer Insights,...
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Dynamics CRM 365 v9.0 installation

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Posted on by 5

Hi guys,

i'm trying to silently install Dynamics 365 on my win 2016 server VM. I downloaded installation iso from https://www.microsoft.com/en-us/download/details.aspx?id=57478. I'm logged with domain account which is in local "Administrators" group (at the same time i'm even Domain Admin) so permissions shall not be issue. 

When i mount this iso, start cmd as admin and trigger E:\Server\amd64\SetupServer.exe  /qn /config C:\\install\\crm_install_config.xml /L*v c:\\install\\crm_install.logi get log file as bellow.

Same is happening when i trigger the installation through UI. It also does not matter if i enable internet connectivity or not. No antivirus is installed yet.

PS: seems like workaround may be to unzip the iso into folder and run the installation from there. This at, least let, me enter licence key. Haven't tried further yet... i do not think that’s right way anyway...

Any idea what can be wrong? 

Any help highly appreciated

Thanks

log which gets created in C:\Users\xxx\AppData\Roaming\Microsoft\MSCRM\Logs\crmsetup.txt (again - no matter if triggered from UI or cmd line)

17:10:56|   Info| === Setup bootstrap logging started 5/14/2020 5:10:56 PM ===

17:10:56|   Info| Bootstrap version: 9.0.2.3034.

17:10:56|   Info| User: xxx.

17:10:56|   Info| Invoked with command line: "E:\Server\amd64\SetupServer.exe" 

17:10:56|   Info| Running E:\Server\amd64\SetupServer.exe

17:10:56|   Info| Loading bootstrap library E:\Server\amd64\ServerSetup.dll

17:10:56|   Info| Dynamics 365 is not currently installed.

17:10:56|   Info| Closing bootstrap library E:\Server\amd64\ServerSetup.dll

17:10:56|   Info| Error 0x00000003 encountered when trying to find the MSP update file.

17:10:56|   Info| No MSP update will be installed.

17:10:56|   Info| Searching for MU Service in system

17:10:56|   Info| MU Service not found in system

17:10:56|   Info| Got IUpdateServiceRegistration interface

17:10:56|   Info| Machine is neither opted into MU nor pending opt-in with MU

17:10:56|   Info| MU Service registration status = Not Registered

17:11:00|   Info| Do not update Radio clicked -- proceeding with setup without update

17:11:02|   Info| Do not update Radio clicked -- proceeding with setup without update

17:11:02|   Info| Copying installer files to local directory:  

17:11:02|   Info| Package: E:\Server\amd64\Server.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\xxx\AppData\Local\Temp\2\MSCRM_{E7FBFF38-58C8-45E7-A92D-BB96B9BF37D5}" TARGETDIR="C:\Users\xxx\AppData\Local\Temp\2\MSCRM_{E7FBFF38-58C8-45E7-A92D-BB96B9BF37D5}" ALLOWRUN=1

17:11:04|  Error| Error 1603 reported by MsiInstallProduct

17:11:04|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (Setup.cpp:CCrmSetup::CopyInstallerFiles:499).

17:11:25|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.  , Error, OK

17:11:25|   Info| InputResult: OK

17:11:28|   Info| Are you sure you want to cancel Setup?, Question, Yes|No

17:11:28|   Info| InputResult: Yes

17:11:28|   Info| Clean up the BITS downloader.

17:11:28|   Info| Uninitializing COM.

17:11:28|   Info| Uninitialized COM.

17:11:28|   Info| Clean up the BITS downloader.

17:11:28|   Info| === Setup bootstrap logging ended 5/14/2020 5:11:28 PM ===

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  • Suggested answer
    saurabhtiwarii Profile Picture
    on at
    RE: Dynamics CRM 365 v9.0 installation

    Hello,

    Did this server have any Dynamics 365 CE server roles installed before, if so try to uninstall them and try again. The server should have connectivity to the internet as there are some pre-requisites installation required in order to proceed with the CRM server like SQL server native client.


    Please also check this documentation on using command line to install Dynamics 365 CE server ::

    docs.microsoft.com/.../install-dynamics-365-server-command-prompt

    Sample XML configuration file ::

    docs.microsoft.com/.../sample-server-xml-configuration-file

    I
     would recommend going through the initial pre-requisites stage of server installation from the UI for the time being to see where exactly we hit the issue and try to correct it and then we can proceed with the installation through the command line.

    Please mark my comments as answered if this helps. 

    Thanks,

    Saurabh

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