web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / This customer journey ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

This customer journey has errors. Warning: This email is not commercial. - unable to set journey live

(0) ShareShare
ReportReport
Posted on by SveinS 44

Hi,

I've created a transactional journey for the umpteenth time. Same set up as I've set up before without any issues. However, today I was unable to put the customer journey live for reasons I don't understand. 

When I check for errors, I do get the normal warning message as this is a transactional journey:

pastedimage1661242590383v1.png

I can confirm this by checking the designer tab:

pastedimage1661242661797v2.png

Normally, I would be able to go live with the journey and this is expected behaviour here as well. Unfortunately, the system has decided for me that I can't push it live.

pastedimage1661242854182v3.png

Has anyone experienced the same problem before and/or has Microsoft made any changes/updates lately that could affect this? 

Best regards,

Svein

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi SveinS,

    I'm glad to hear that.

  • Suggested answer
    SveinS Profile Picture
    SveinS 44 on at

    Hi.

    Problem resolved. There was a hidden error message that caused it all. That "error" seems to be something that has recently been implemented. Doing it this way has not yielded an error in the past.

    Regards,

    Svein

  • Community Member Profile Picture
    Community Member on at

    Hi SveinS,

    If you recreate a Customer Journey and only has a "Send Email" tile, could it Go Live?

    If this issue persists, you would better raise a ticket to feedback this.

  • SveinS Profile Picture
    SveinS 44 on at

    Hi Steve

    Thanks for the answer. I'm afraid there isn't any other error message. I've double and triple checked everything. Emails are set as transactional, etc. Everything seems to be OK, but I'm still unable to go live with this journey.

  • Community Member Profile Picture
    Community Member on at

    Hi SveinS,

    This Warning "This email is not commercial" would not force your Customer Journey Going living.

    pastedimage1661319390900v1.png

    Did you get other error about this Customer Journey? 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the December Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 94

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 69 Super User 2025 Season 2

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 58

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans