Dynamics Community Forum Thread Details

Customer Journey - Insights

Hi,

Do you know where i can find the details of his submissions with the contact list?

Thank you for your help.

Regards.

Hi Fa,

It depends on whether these submissions are limited to the audience of Customer Journey.

For example, the audience contains three contacts, A, B and C.

If A and B submitted the form contained in the Journey.

Then you can create a Dynamic Segment with the template “Submitted a form during a journey”.

Set the name of the Customer Journey and the name of the certain form (if you need to get the submissions distinguished by specific forms) as conditions of the segment.

You’ll get the contacts who submitted a marketing form sent to them by a customer journey.

However, if the submission is submitted by a Contact who is not one of the audience, called D.

It will not be filtered by the segment.

It can be found in the insights of the Marketing Form or the Marketing Page which contains the form.

It can also be filtered with a segment without the condition of a certain Customer Journey which means that you can only find the submissions of a form instead of a journey in such cases.

Also, the insights of the Customer Journey will not update after the journey is stopped, so a time span should be set in the segment if it is necessary.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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