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Customer experience | Sales, Customer Insights,...
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Stuck in Trial Version

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We purchased Microsoft Dynamics 365, but my account continues to be stuck in the Free Trial version.  There is no "help" or "contact support" availble.  Every time I try, I wind up on the Dynamics 365 Sale page where I can contact them for a Demo or I can sign up for a free trial.  How do I contact Microsoft to get rid of the trial and allow me access to  set up our Dynamics account?

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Stuck in Trial Version

    Hi CLP114,

    You can create a support ticket for professional assistance following the below procedure.

    https://learn.microsoft.com/en-us/power-platform/admin/get-help-support 

    --Trying to login in Power Platinum admin center, then create one support:

    pastedimage1684114830939v1.png

    Also, you can check your existing environments or create new environment in this same page:

    pastedimage1684114859321v2.png

    Then you can refer to the following link to install app that you need to environments you want:

    https://learn.microsoft.com/en-us/power-platform/admin/manage-apps 

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