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Missing New Case and Delete iafter importing from CRM 2016 in the Customer Service Hub.

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Posted on by nickmangioros

460

Hi

Dyn 365 on-premise

The default Customer Service Hub (9.x) has the following buttons on the menu:

However, when importing my 2016 solution using deployment manager I am missing the New Case and Delete options

How can these be added back?

What is causing this behavior?

Thanks

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nickmangioros 460 on at

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RE: Missing New Case and Delete iafter importing from CRM 2016 in the Customer Service Hub.

Thanks that resolved my issue.

Have a nice day
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a33ik 84,325 Most Valuable Professional on at

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RE: Missing New Case and Delete iafter importing from CRM 2016 in the Customer Service Hub.

Hello,

I experienced similar issue. Check following - www.arbelatech.com/.../how-to-fix-d365-united-interface-error-selected-entity-is-read-only-for-this-client-missing-new-in-ribbon

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