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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Missing New Case and D...
Service | Customer Service, Contact Center, Fie...
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Missing New Case and Delete iafter importing from CRM 2016 in the Customer Service Hub.

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Posted on by nickmangioros 470

Hi

Dyn 365 on-premise

The default Customer Service Hub (9.x) has the following buttons on the menu:

pastedimage1588082083420v1.png

However, when importing my 2016 solution using deployment manager I am missing the New Case and Delete options

pastedimage1588082163865v2.png

How can these be added back?

What is causing this behavior?

Thanks

I have the same question (0)
  • Verified answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Missing New Case and Delete iafter importing from CRM 2016 in the Customer Service Hub.

    Hello,

    I experienced similar issue. Check following - www.arbelatech.com/.../how-to-fix-d365-united-interface-error-selected-entity-is-read-only-for-this-client-missing-new-in-ribbon

  • nickmangioros Profile Picture
    nickmangioros 470 on at
    RE: Missing New Case and Delete iafter importing from CRM 2016 in the Customer Service Hub.

    Thanks that resolved my issue.

    Have a nice day

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