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Attachments in Appointment entity

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Posted on by Community Member Microsoft Employee

Hi Team,
I have Attached few attachment in an appointment and saved it. I got a appointment to my outlook with the Attachment but when i open the same appointment in D365, i was not able to see the Attachments in the Appointment created. Please find below:

outlook Mail:

D365 appointment record:

No Attachments seen here. I tried in couple of trail instances but the behavior is same.

any pointers on this?

Regards,

Mrunalini

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Community Member Microsoft Employee on at

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RE: Attachments in Appointment entity

I checked both of the links.

The attachments can be seen in outlook, the issue is in CRM side, We can't see the Attachments in CRM

I have also enabled " Synchronize appointment attachments with Outlook or Exchange"

But also issue still exists
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Pradeep Rai 5,490 Super User 2024 Season 2 on at

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RE: Attachments in Appointment entity

Hi,

Please check below links:

https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-synchronization-appointments-contacts-tasks

Thanks,
Pradeep.
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Ayaka Iwai on at

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RE: Attachments in Appointment entity

Please check if "Synchronize appointment attachments with Outlook or Exchange" setting is enabled.

You can also refer this forum article.

community.dynamics.com/.../892607