Dividing a segment or Customer Journey

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Posted on 31 Aug 2021 13:18:20 by Community Member

Hi guys,

My client is asking whether or not it is possible to divide either a segment or a customer journey?

They would ideally like to send out an e-mail to e.g. 25% of a segment - then a 7 day delay - then send out same mail to another 25% of the segment and so on.

Is it possible to achieve this in any way? I tried to think of a work around but nothing came to my mind other than dividing the total segment into 4 using a field on the contact. That's not ideal though and too much work I believe if this could be a regular thing.

Thank in advance,

Emil Dusi

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Answers (1)

For A Fact 91 on 20 Sep 2021 at 13:17:29

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RE: Dividing a segment or Customer Journey

Det fik du kan jeg se :)

Kunne ikke se de andre svar inde fra Denmark CRMUG gruppen :)
For A Fact 91 on 20 Sep 2021 at 13:16:29

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RE: Dividing a segment or Customer Journey

Hej Emil. Fik du et svar på denne?

Et alternativ er at bruge Split funktionen i Customer Journey. Så vil gruppen random blive opdelt i forskellige grupper og du kan sætte en Wait condition på således gruppe 1 får mailen straks, gruppe 2 efter en uge og så videre.

Flemming. (også medlem af Denmark CRMUG)

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Kind regards
Flemming Baekdal
Strategic data-marketing advisor.

Data driven and marketing automation specialist for Dynamics 365/CRM
Tlf. +45 2972 6117

Mail: Flemming@forafact.dk

For A Fact
Strategy & Consulting based on Facts!
Forafact.dk
Community Member on 01 Sep 2021 at 06:30:14

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RE: Dividing a segment or Customer Journey

Thank you Nya,

I don't know why I have never noticed that tile! Strange
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Nya 29,058 on 01 Sep 2021 at 02:09:50

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RE: Dividing a segment or Customer Journey

Hi Emil,

If the division you mentioned is random, you can try using Split tile to achieve it.

The design is something like:

If it is not random, it is impractical to divide without using a specific field.