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4Dear D365 team,
I hope this message finds you well. I'm reaching out to seek assistance with an issue we've encountered while embedding D365 marketing forms on our external websites, specifically those under our authenticated domain.
Here's the problem: When users submit the forms, only the initial submission creates a lead in our system. Subsequent submissions update the lead's status but fail to generate new leads based on the form's topic.
To provide further context, we have four pages, each featuring embedded D365 forms with distinct topic names. Despite submitting the forms with the same email address across all pages, only the first submission registers as a lead in our system.
While all submissions are recorded in the Marketing Forms Insights section, subsequent submissions do not create separate leads but rather update the existing lead's status.
This issue poses a significant challenge for us, particularly since each page represents a different event. Ideally, users should be able to sign up for multiple events and trigger journey activities corresponding to each separate topic.
We would greatly appreciate any insights or solutions you may have regarding this matter. Thank you in advance for your assistance!
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