Unable to add Resources to Crew-related tab missing.

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Posted on by Community Member

I am trying to add resources to my crew and I donot see the 'Related' tab under which you can add the resources.see here:(https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-crews)
Is it mandatory to have Universal Resource Scheduling license in order to add resources to a crew? I can't also see the Pools option in the type of resources. Could this also be due to not having Universal Resource Scheduling license ? I am still learning Dynamics 365. Could someone also tell me the difference between Resource Scheduling and Universal Resource scheduling?

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Community Member on at

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RE: Unable to add Resources to Crew-related tab missing.

The 'Related' tab itself isn't available for me unfortunately
Community Member on at

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RE: Unable to add Resources to Crew-related tab missing.

I have 9.1.0.2251 and the release note says it should be available for 9.1.x I believe. I am wondering if its the Field Service App version itself that may be the issue. However I can't see the individual app versions at my end. May have to ask admin.
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StefanS365 3,573 Most Valuable Professional on at

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RE: Unable to add Resources to Crew-related tab missing.

Did you try this option (after saving the Bookable resource) ?
StefanS365 3,573 Most Valuable Professional on at

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RE: Unable to add Resources to Crew-related tab missing.

Hi Ashley,

What version of Dynamics 365 are you using? Crews and Resource pools are part of the so-called October'18 release.