Incorrect agent capacity

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Posted on by EP-08100756-0

As of 8th October 2024 the capacity on one of our Omnichannel agents shows 50 of 100. No conversations or tasks are opened by the agent. How can we clear up the capacity when nothing is actually opened/in progress? Thank you

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DanNewton 161 on at

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Incorrect agent capacity

"Stuck capacity" has always been a problem and you may need to open a support ticket. That said, my experience recently is getting the agent to log out and back in (or hitting refresh in the browser) seems to cause at least voice capacity to reset which previously needed a support ticket so that might be worth a shot if you haven't tried already.