Viewing Email Insights in Customer Journey Gone?

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Posted on by backinstereo

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I ran a customer journey 3 weeks ago. The stats showed that following week, but ever since the journey ended, I can't view the email stats on the Designer tiles anymore.

It usually showed on the tile, with the sphere of opens, clicks, etc, and then you'd click the email tile to view more Details and KPIs and now I no longer have that option with the latest update.

Is there a trick around to view the email stats? I can't imagine how to do my monthly reporting when the stats go away when the journey end date hits. It never used to be this way.

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Aga M on at

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RE: Viewing Email Insights in Customer Journey Gone?

Hi "backinstereo",

Thank you for the question!

Email insights are still available for journeys that ended / stopped. In order to see them, you can either:

-> 1) Open up a given email and select the Insights tab

-> 2) Select the email tile in your journey -> click on the email's name in the properties -> select the Insights tab (as shown below).

Please let us know if it works for you.

Best Regards,
Aga
Mahdiazd 5 on at

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RE: Viewing Email Insights in Customer Journey Gone?

I had the same issue after I enabled wave 2. You need to raise a support ticket.

You can see the same insights via Marketing emails page.
cloflyMao 25,208 on at

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RE: Viewing Email Insights in Customer Journey Gone?

Hi Joannis,

Yes, the option is only available in wave 2 enabled tenant.

You can check your version here:

Regards,

Clofly
Joannis Papazissis 245 on at

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RE: Viewing Email Insights in Customer Journey Gone?

Hi Clofly,

I can't teh feauture switches for customer journey yet. Probably because wave 2 isn't available in my tenant yet?

regards,

Joannis
cloflyMao 25,208 on at

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RE: Viewing Email Insights in Customer Journey Gone?

Hi Partner,

Do you mean that View details link disappeared after the customer journey ended?

Try to switch back to the old designer to test whether you could see those data of email again.

Settings > Other settings > Feature switches:

Regards,

Clofly