Dynamics Community Forum Thread Details

Why can't we add Products tagged as Services in the Purchase Order?

Hello, all.

Why is not possible to add services when creating Purchase Orders? Is there any other way to do this?

Thanks!

Hi,

Unfortunately, I'm afraid that's not possible.

According to the documentation.

Create products or services for work orders - Dynamics 365 Field Service | Microsoft Learn

With the product entity, you can create products and services to add to work orders.

Product is an item a field technician may record while completing a work order for which the client may be billed. Products can be physical items, like a battery or a part, or may be non-physical components, like an oil change or an estimate. Both physical and non-physical products are measured and sold in quantity of units. Many physical items are tracked as inventory. Non-physical items won't be tracked as inventory.
Service is work that a field technician performs and may bill the client for. Service is measured in time duration.

Service type products are used as services to be added to work orders to measure the work of field technicians.

Therefore, this is due to product design.

But you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
Ideas (dynamics.com)
Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

Best Regards,
Dengliang Li

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