Manage consent with external link

(1) Share

Report

Posted on by LookForHelp

Hello everyone, I would need your help to understand the consent issue on Dynamics Customer Insights journey. I've seen that it's possible to manage compliance profiles and I can use external profiles to have them read consents. Is it possible to do this? Could you explain how it's done? Because I'm really struggling with it. What I would like to achieve is that from a website where the user can unsubscribe from the newsletter, I could use this external link to automatically update the record in the CRM. Could someone help me?
Thank you

I have the same question (0)

All responses (3)

Answers (1)

Suggested answer

Fiona_Tiernan 388 Moderator on at

Like (0)

Report

Hi Community member,

Some detailed guides on how the Consent management works in the Real Time area of Customer Insights - Journeys can be found below:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-compliance-settings

https://community.dynamics.com/blogs/post/?postid=8b2a4ee8-1069-ee11-a81c-000d3a7a1a66

If this answer was helpful, please consider marking it as verified. Any questions please let me know, and I will try my best to answer them.

Kind regards,
Fiona

Was this reply helpful? Yes No
Suggested answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Hi,

According to the Microsoft documentation.
Consent management overview - Dynamics 365 Customer Insights | Microsoft Learn

The external link allows you to configure the website URL that points to the externally hosted subscription center

Therefore, you can select the external link profile in the compliance profile of the email.
This way, when the user clicks unsubscribe they will be redirected to the external subscription center.

However, the subscription center does not apply to topics.
You can only update contact records (such as the DoNotBulkEmail field) and data in subscription lists from the Subscription Center.

Therefore, it is not possible to manage consent on the newsletter topic through the external link.

Best Regards,
Dengliang Li

Was this reply helpful? Yes No
Verified answer

Jens Mattsson 23 on at

Like (0)

Report

Hi,

You could connect the form on the webpage to Dataverse with Power Automate.

That flow can create a post in the Consent center (msdynmkt_contactpointconsent4) with the info filled in from the form.

You could also use the "donot .... " field on the contact table if you relate the e-mail from the form.

The "when a HTTP request is received"-trigger / add a "response" then Add a new row with the related e-mail into dataverse.

/Jens Mattsson

Was this reply helpful? Yes No

Join the conversation

Community site session details

Manage consent with external link

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Manage consent with external link

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates