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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Manage consent with ex...
Customer Insights - Journeys forum
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Manage consent with external link

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Posted on by LookForHelp 10

Hello everyone, I would need your help to understand the consent issue on Dynamics Customer Insights journey. I've seen that it's possible to manage compliance profiles and I can use external profiles to have them read consents. Is it possible to do this? Could you explain how it's done? Because I'm really struggling with it. What I would like to achieve is that from a website where the user can unsubscribe from the newsletter, I could use this external link to automatically update the record in the CRM. Could someone help me?
Thank you

Categories:
Email
Consent and Compliance
Customer Journey Design
Segmentation
  • Verified answer
    Jens Mattsson Profile Picture
    Jens Mattsson 25 on at
    Manage consent with external link
    Hi,
     
    You could connect the form on the webpage to Dataverse with Power Automate.
    That flow can create a post in the Consent center (msdynmkt_contactpointconsent4) with the info filled in from the form.
    You could also use the "donot .... " field on the contact table if you relate the e-mail from the form.
     
    The "when a HTTP request is received"-trigger / add a "response" then Add a new row with the related e-mail into dataverse.
     
    /Jens Mattsson
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Manage consent with external link
    Hi,
     
    The external link allows you to configure the website URL that points to the externally hosted subscription center
     
    Therefore, you can select the external link profile in the compliance profile of the email. 
    This way, when the user clicks unsubscribe they will be redirected to the external subscription center.
     
    However, the subscription center does not apply to topics.
    You can only update contact records (such as the DoNotBulkEmail field) and data in subscription lists from the Subscription Center.
     
    Therefore, it is not possible to manage consent on the newsletter topic through the external link.
     
    Best Regards,
    Dengliang Li
     
     
  • Suggested answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 295 Super User 2024 Season 2 on at
    Manage consent with external link
    Hi Community member,

    Some detailed guides on how the Consent management works in the Real Time area of Customer Insights - Journeys can be found below:

    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-compliance-settings

    https://community.dynamics.com/blogs/post/?postid=8b2a4ee8-1069-ee11-a81c-000d3a7a1a66
     
    If this answer was helpful, please consider marking it as verified. Any questions please let me know, and I will try my best to answer them.

    Kind regards,
    Fiona

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