web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2009 Crashes (Regul...
Microsoft Dynamics AX (Archived)

AX 2009 Crashes (Regularly Restart AOS)

(0) ShareShare
ReportReport
Posted on by Community Member

Dear All,

My Axapta 2009 has crashes and always restart AOS.

The Message in Event Viewer is:

Faulting application name: Ax32Serv.exe, version: 5.0.1500.4570, time stamp: 0x4db04218
Faulting module name: Ax32Serv.exe, version: 5.0.1500.4570, time stamp: 0x4db04218
Exception code: 0xc0000005
Fault offset: 0x0000000000497f95
Faulting process id: 0x1d48
Faulting application start time: 0x01d2d841c3aa0f1f
Faulting application path: C:\Program Files\Microsoft Dynamics AX\50\Server\VIRDB-AX2009\Bin\Ax32Serv.exe
Faulting module path: C:\Program Files\Microsoft Dynamics AX\50\Server\VIRDB-AX2009\Bin\Ax32Serv.exe
Report Id: 47dcf456-4436-11e7-80c3-860b0d20df2c
Faulting package full name:
Faulting package-relative application ID:

I Using Win Server 2012 64 Bit as a Server and I was using ax 2009 on this server from 4months ago and now I get this error.

May anybody help me to solve this problem ??

Thx..

*This post is locked for comments

I have the same question (0)
  • Martin Dráb Profile Picture
    Martin Dráb 237,990 Most Valuable Professional on at

    0xc0000005 is Access Violation.

    Your version number shows that you're not using the latest update, therefore updating your kernel should be the first step.

    If you have no idea what's causing the crash, I suggest collecting a memory dump on crash and logging a support request with Microsoft.

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    There used to be a Crash analysis tool on the Microsoft Dynamics LifeCycle Services site which has been discontinued now.

    Updating your kernel version for all AX components (client, AOS, reporting, etc.) is your first priority task as Martin has suggested, since many potential crash-related issues are fixed by doing that.

    blogs.msdn.microsoft.com/.../overview-of-microsoft-dynamics-ax-build-numbers

    The other recommendation I have is to capture Windows Performance Monitor traces at least for your CPU, Commit memory size, AX session count and a couple of other useful performance counters for your AX AOS instance that is crashing. It could be helpful to rule out issues with having not enough resources on the server, or a potential memory leak due to X++ code or kernel problems.

    https://technet.microsoft.com/en-us/library/aa834416.aspx

    If that does not resolve your issue, you need to collect a crash dump, take a look at these:

    blogs.msdn.microsoft.com/.../possibilities-to-create-memory-dumps-from-crashing-processes

    blogs.msdn.microsoft.com/.../what-to-do-if-you-have-a-crash

    It is possible to extract some information yourself from these dumps with some time invenstment and skill, but opening a ticket with Microsoft to get it analyzed is the faster option.

    Here are the links to give it a try yourself:

    blogs.msdn.microsoft.com/.../finding-the-ax-user-that-caused-an-aos-crash

    blogs.msdn.microsoft.com/.../finding-the-x-call-stack-that-caused-a-crash

    blogs.msdn.microsoft.com/.../finding-the-ax-user-and-the-x-call-stack-from-a-memory-dump-the-easy-way

    blogs.msdn.microsoft.com/.../finding-the-x-stack-and-ax-user-with-public-symbols-in-ax2012

  • Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Can you please make sure you tick the checkboxes for helpful answers next to each post, so the topic gets resolved? Thank you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Priya_K Profile Picture

Priya_K 4

#1
Martin Dráb Profile Picture

Martin Dráb 4 Most Valuable Professional

#3
MyDynamicsNAV Profile Picture

MyDynamicsNAV 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans