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Customer experience | Sales, Customer Insights,...
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How to Intergrate Dynamics 365 with an external website

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Hello All.

I need assistance with integrating dynamics 365 with an external website.

I have an external website that we used for support. I want a situation whereby when a support request is raised on the support portal, I want it to create a case on Dynamics 365.

Could anyone give me a pointer or a direction on how to go about this?

Thanks in anticipation

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  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at
    RE: How to Intergrate Dynamics 365 with an external website

    Hi Toheeb,

    You can use these methods also to integrate your website.

    Perform operations using the Web API

    Use the Microsoft Dataverse Organization Service

    Please let me know if I can help you more.

    Thanks

    Regards,

    Abdul Wahab

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at
    RE: How to Intergrate Dynamics 365 with an external website

    Hi,

    You can achieve your requirement with below tools -

    1. Http trigger azure function

    2. POWER AUTOMATE with trigger New Http request is recieved

    In code/flow you can parse Json and create case record in dynamics CRM.

    xrmdynamicscrm.wordpress.com/.../

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