Good morning Wassem,
There has been quite some discussion here and I wonder if you have already been able to get things fixed based on the feedback provided.
If this is not the case then please provide more information.
To me it is not clear what kind of transaction you deal with.
- Is this an intercompany transaction
- Is this a direct delivery to a customer
- etc
Also let us know what transactions have already been completed (confirmation, packing slip postings, etc.) and where you finally get stuck.
Without this detailed information the discussion might continue to go on for a while because we simply don't have sufficient information.
Many thanks for your help.
Best regards,
Ludwig