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batch job alerts d365 email address is greyed out

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Posted on by rgouette

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I'm setting up a batch job in data Management.

On the 'Batch job alerts' form, when I slide 'Email' to /Yes/, the e-mail address shown is non-editable...

Thoughts?

Thanks much,

Rich

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Layan Jwei 8,112 Super User 2025 Season 2 on at

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Hi Rich,

Where are you setting the batch exactly?, can you give us the path with a screenshot.

Thanks,
Layan Jweihan

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi Rich,

The person who wants to have an email alert can go to the batch jobs overview and enable the email alert to get his/her own email address.

What is the background of your question? Do you need to set up alerts for other users?

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rgouette 147 on at

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I'm going to an export job in Data Management, going to "Export in Batch"

Then setting parameters from there.

The e-mail address(blacked out) field, is READ ONLY

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Hana Xue Microsoft Employee on at

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Hi,
You can try to set up batch alerts as described in this blog（https://blog.johanpersson.nu/2018/03/01/enabling-batch-alerts-in-dynamics-365-for-finance-and-operations/）, and you can try to set email parameters (including email addresses) in System Administration > Settings > Email > Email Parameters.

Best Regards,
Hana

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rgouette 147 on at

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Hana Xue , when I change that user, it appears in the Parameters of the job alert ... but that only puts my email name in there as READ ONLY... I still can't edit that field..

Is it not editable by design?

I might not be coming across clearly on what I'm trying to do.

1) I have a batch job

2) I want that batch job to send an alert

3) I want several people to receive said alert(s)

Rich

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Layan Jwei 8,112 Super User 2025 Season 2 on at

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Hi Rich,

I'm not sure if this can be edited. But I have a workaround, if you would like to send an email to multiple users.
What you can do is create a distribution list (Maybe your IT can help you with this), where this distribution list will contain all emails you would like to send the alert to. Then, fill the field with this single "distribution list" email and alerts will be sent to all emails defined in this list.

Here's a link about distribution lists: https://www.techtarget.com/whatis/definition/distribution-list

Thanks,
Layan Jweihan

Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi Rich,

The email address is defaulted from your own user settings. You can't change it. There is another workaround. You can enable business events based on alerts. You can then have an Flow in Power Automate that can act on the business event and send an email to several persons.

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