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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Ribbon Workbench doesn...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Ribbon Workbench doesn't open solution

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Posted on by Inesrfo 2
Hello,
 
When I'm trying open the solution /account/ this error appears, it stop loading and I can't figure it out why. I try create a new solution but doesn't work
 
RBW:3.1.647.1.9,CRM:9.2.24042.196
System.Exception: EntityRibbons is null
em RWB2016.Plugins.RibbonCustomisationsPlugin.GetRibbonXml(LocalPluginContext localContext, String entityLogicalName, Boolean unzip)
em RWB2016.Plugins.RibbonCustomisationsPlugin.GetRibbonJSON(LocalPluginContext localContext, ITracingService trace, String inputData)
em SparkleXrm.Plugins.Plugin.Execute(IServiceProvider serviceProvider)
Stack Trace:
Error:
at Xrm_Sdk_OrganizationServiceProxy$endExecute (:50205/WebResources/js/ClientUI.js:4677:13)
at Anonymous function (:50205/WebResources/js/ClientUI.js:19533:5)
at delegate (:50205/WebResources/js/ClientUI.js:2227:13)
at $1_0 (:50205/WebResources/js/ClientUI.js:19637:70)
Trace:
em SparkleXrm.Plugins.Plugin.Execute(IServiceProvider serviceProvider)
em RibbonWorkbenchAppHost.SparkleXrmBridge.ProcessExecute(String soapRequest, NameTable nt, XmlNamespaceManager prefixes)
em RibbonWorkbenchAppHost.SparkleXrmBridge.Process(String soapRequest, String action, NameTable nt, XmlNamespaceManager prefixes, Action`1 callback)
I have the same question (0)
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    Have you tried uninstalling and then installing the latest version of RibbonWorkbench?
    Have you tried loading it in a different browser and in privacy mode?
    Did you just add the account entity without including any metadata?
     
    If you are just adding new buttons and not making changes to the system buttons, then you can use the New Command Designer.
     
    Best Regards,
    Dengliang Li
     
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at
    Hi,
     
    Could you please try using Ribbon workbench in xrmtoolbox to see if it works?
     
    Make sure you are only adding Entity and no components in your solution which you are using from Ribbon workbench.
  • Inesrfo Profile Picture
    Inesrfo 2 on at
    Bipin D365 I tried many times using  xrmtoolbox and still now working :(
  • Inesrfo Profile Picture
    Inesrfo 2 on at
     
    yes, but i can try again, and in the xmltoolbox should work and it doesnt
    yes and in a diferent network and computor and nothing...
    yes, and it worked for a long time, it just stopped working and i cant find a reason...

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