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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Systems Settings Dialo...
Customer experience | Sales, Customer Insights,...
Answered

Systems Settings Dialog Not Working (on-premise)

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Posted on by Kaine 18

Hi,

I am trying to make some system settings changes (specifically turn off auto-saving) to my on-premises install of Dynamics 365 (v9.0.20.7), but the OK button on the System Settings dialog doesn't respond, regardless of how many times I click it. 

0268.2020_2D00_12_2D00_31-_2D00_-System-Settings-dialog-_2D00_-OK-button-not-responding.png

I have checked my user permissions and I definitely has System Administrator privileges:

2626.2020_2D00_12_2D00_31-_2D00_-User-_2D00_-Role-Associated-View.png

I believe that this works on the out-of-the-box organisation, but not with our migrated organisation.

I have also noticed that, when the dialog loads, the browser console reveals a couple of crash reports:

global.ashx?ver=-1252028201:6780
 CrashReport:
		FileName:/tools/systemsettings/dialogs/systemsettings.aspx
		LineNumber:3486
		Function:anonymousr:Failedtoexecute'serializeToString'on'XMLSerializer':parameter1isnotoftype'Node'.
		ErrorReport:<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError: Failed to execute 'serializeToString' on 'XMLSerializer': parameter 1 is not of type 'Node'.</Message>
   <Line>3486</Line>
   <URL>/tools/systemsettings/dialogs/systemsettings.aspx?dType=1</URL>
   <PageURL>/tools/systemsettings/dialogs/systemsettings.aspx?dType=1</PageURL>
   <Function>anonymousr:Failedtoexecute'serializeToString'on'XMLSerializer':parameter1isnotoftype'Node'.</Function>
   <FunctionRaw>TypeError: Failed to execute 'serializeToString' on 'XMLSerializer': parameter 1 is not of type 'Node'.</FunctionRaw>
   <CallStack>
    <Function>anonymousr:Failedtoexecute'serializeToString'on'XMLSerializer':parameter1isnotoftype'Node'.</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36</BrowserUserAgent>
   <BrowserLanguage>undefined</BrowserLanguage>
   <SystemLanguage>undefined</SystemLanguage>
   <UserLanguage>undefined</UserLanguage>
   <ScreenResolution>2560x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2020-12-31T09:14:22</ClientTime>
  </ClientInformation>
</CrmScriptErrorReport>


global.ashx?ver=-1252028201:6780
CrashReport:
		FileName:/_common/global.ashx
		LineNumber:6780
		Function:anonymousr:Failedtoexecute'evaluate'on'XPathEvaluator':parameter2isnotoftype'Node'.
		ErrorReport:<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError: Failed to execute 'evaluate' on 'XPathEvaluator': parameter 2 is not of type 'Node'.</Message>
   <Line>6780</Line>
   <URL>/_common/global.ashx?ver=-1252028201</URL>
   <PageURL>/tools/systemsettings/dialogs/systemsettings.aspx?dType=1</PageURL>
   <Function>anonymousr:Failedtoexecute'evaluate'on'XPathEvaluator':parameter2isnotoftype'Node'.</Function>
   <FunctionRaw>TypeError: Failed to execute 'evaluate' on 'XPathEvaluator': parameter 2 is not of type 'Node'.</FunctionRaw>
   <CallStack>
    <Function>anonymousr:Failedtoexecute'evaluate'on'XPathEvaluator':parameter2isnotoftype'Node'.</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36</BrowserUserAgent>
   <BrowserLanguage>undefined</BrowserLanguage>
   <SystemLanguage>undefined</SystemLanguage>
   <UserLanguage>undefined</UserLanguage>
   <ScreenResolution>2560x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2020-12-31T09:14:29</ClientTime>
  </ClientInformation>
</CrmScriptErrorReport>

When I click the OK button, I receive another crash report in the web-browser console:

global.ashx?ver=-1252028201:6780
CrashReport:
		FileName:/_common/global.ashx
		LineNumber:6780
		Function:anonymousr:Cannotreadproperty'firstChild'ofnull
		ErrorReport:<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError: Cannot read property 'firstChild' of null</Message>
   <Line>6780</Line>
   <URL>/_common/global.ashx?ver=-1252028201</URL>
   <PageURL>/tools/systemsettings/dialogs/systemsettings.aspx?dType=1</PageURL>
   <Function>anonymousr:Cannotreadproperty'firstChild'ofnull</Function>
   <FunctionRaw>TypeError: Cannot read property 'firstChild' of null</FunctionRaw>
   <CallStack>
    <Function>anonymousr:Cannotreadproperty'firstChild'ofnull</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36</BrowserUserAgent>
   <BrowserLanguage>undefined</BrowserLanguage>
   <SystemLanguage>undefined</SystemLanguage>
   <UserLanguage>undefined</UserLanguage>
   <ScreenResolution>2560x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2020-12-31T09:21:11</ClientTime>
  </ClientInformation>
</CrmScriptErrorReport>

I've checked using Fiddler and there doesn't appear to be any missing resources, such as scripts. 

Any help would be really appreciated.

Kaine

  • Kaine Profile Picture
    Kaine 18 on at
    RE: Systems Settings Dialog Not Working (on-premise)

    Hi Farooq,

    I've not tested it again and it's largely dropped from my radar. However, we are in the process of applying a patch from "Version 1612 (9.0.25.12) (DB 9.0.25.12) on-premises" to Version 1612 (9.0.38.1) (DB 9.0.25.12) on-premises. Our Dev instances is on the patched version and seems to work, but I cannot say for certain whether it is working properly and whether it is the patch that was the cure.

    Sorry that I can't be any more specific.

    Kaine

  • Farooq Jamil Profile Picture
    Farooq Jamil 5 on at
    RE: Systems Settings Dialog Not Working (on-premise)

    I am having the same issue how did you resolve this issue ?

    Did you get the response from Microsoft ?

  • Verified answer
    PranjaliShetty Profile Picture
    PranjaliShetty on at
    RE: Systems Settings Dialog Not Working (on-premise)

    Hello Kaine,

    You mention you have a 'migrated' instance.

    I'd recommend opening a support request with Microsoft so we can assist you resolve this.

    Cheers!

    Pranjali

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Systems Settings Dialog Not Working (on-premise)

    Hi,

    I would recommend you to log support ticket with microsoft.

    Please mark my answer verified if i were helpful

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