web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Systems Settings Dialo...
Customer experience | Sales, Customer Insights,...
Answered

Systems Settings Dialog Not Working (on-premise)

(0) ShareShare
ReportReport
Posted on by Kaine 18

Hi,

I am trying to make some system settings changes (specifically turn off auto-saving) to my on-premises install of Dynamics 365 (v9.0.20.7), but the OK button on the System Settings dialog doesn't respond, regardless of how many times I click it. 

0268.2020_2D00_12_2D00_31-_2D00_-System-Settings-dialog-_2D00_-OK-button-not-responding.png

I have checked my user permissions and I definitely has System Administrator privileges:

2626.2020_2D00_12_2D00_31-_2D00_-User-_2D00_-Role-Associated-View.png

I believe that this works on the out-of-the-box organisation, but not with our migrated organisation.

I have also noticed that, when the dialog loads, the browser console reveals a couple of crash reports:

global.ashx?ver=-1252028201:6780
 CrashReport:
		FileName:/tools/systemsettings/dialogs/systemsettings.aspx
		LineNumber:3486
		Function:anonymousr:Failedtoexecute'serializeToString'on'XMLSerializer':parameter1isnotoftype'Node'.
		ErrorReport:<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError: Failed to execute 'serializeToString' on 'XMLSerializer': parameter 1 is not of type 'Node'.</Message>
   <Line>3486</Line>
   <URL>/tools/systemsettings/dialogs/systemsettings.aspx?dType=1</URL>
   <PageURL>/tools/systemsettings/dialogs/systemsettings.aspx?dType=1</PageURL>
   <Function>anonymousr:Failedtoexecute'serializeToString'on'XMLSerializer':parameter1isnotoftype'Node'.</Function>
   <FunctionRaw>TypeError: Failed to execute 'serializeToString' on 'XMLSerializer': parameter 1 is not of type 'Node'.</FunctionRaw>
   <CallStack>
    <Function>anonymousr:Failedtoexecute'serializeToString'on'XMLSerializer':parameter1isnotoftype'Node'.</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36</BrowserUserAgent>
   <BrowserLanguage>undefined</BrowserLanguage>
   <SystemLanguage>undefined</SystemLanguage>
   <UserLanguage>undefined</UserLanguage>
   <ScreenResolution>2560x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2020-12-31T09:14:22</ClientTime>
  </ClientInformation>
</CrmScriptErrorReport>


global.ashx?ver=-1252028201:6780
CrashReport:
		FileName:/_common/global.ashx
		LineNumber:6780
		Function:anonymousr:Failedtoexecute'evaluate'on'XPathEvaluator':parameter2isnotoftype'Node'.
		ErrorReport:<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError: Failed to execute 'evaluate' on 'XPathEvaluator': parameter 2 is not of type 'Node'.</Message>
   <Line>6780</Line>
   <URL>/_common/global.ashx?ver=-1252028201</URL>
   <PageURL>/tools/systemsettings/dialogs/systemsettings.aspx?dType=1</PageURL>
   <Function>anonymousr:Failedtoexecute'evaluate'on'XPathEvaluator':parameter2isnotoftype'Node'.</Function>
   <FunctionRaw>TypeError: Failed to execute 'evaluate' on 'XPathEvaluator': parameter 2 is not of type 'Node'.</FunctionRaw>
   <CallStack>
    <Function>anonymousr:Failedtoexecute'evaluate'on'XPathEvaluator':parameter2isnotoftype'Node'.</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36</BrowserUserAgent>
   <BrowserLanguage>undefined</BrowserLanguage>
   <SystemLanguage>undefined</SystemLanguage>
   <UserLanguage>undefined</UserLanguage>
   <ScreenResolution>2560x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2020-12-31T09:14:29</ClientTime>
  </ClientInformation>
</CrmScriptErrorReport>

When I click the OK button, I receive another crash report in the web-browser console:

global.ashx?ver=-1252028201:6780
CrashReport:
		FileName:/_common/global.ashx
		LineNumber:6780
		Function:anonymousr:Cannotreadproperty'firstChild'ofnull
		ErrorReport:<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError: Cannot read property 'firstChild' of null</Message>
   <Line>6780</Line>
   <URL>/_common/global.ashx?ver=-1252028201</URL>
   <PageURL>/tools/systemsettings/dialogs/systemsettings.aspx?dType=1</PageURL>
   <Function>anonymousr:Cannotreadproperty'firstChild'ofnull</Function>
   <FunctionRaw>TypeError: Cannot read property 'firstChild' of null</FunctionRaw>
   <CallStack>
    <Function>anonymousr:Cannotreadproperty'firstChild'ofnull</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36</BrowserUserAgent>
   <BrowserLanguage>undefined</BrowserLanguage>
   <SystemLanguage>undefined</SystemLanguage>
   <UserLanguage>undefined</UserLanguage>
   <ScreenResolution>2560x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2020-12-31T09:21:11</ClientTime>
  </ClientInformation>
</CrmScriptErrorReport>

I've checked using Fiddler and there doesn't appear to be any missing resources, such as scripts. 

Any help would be really appreciated.

Kaine

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    I would recommend you to log support ticket with microsoft.

    Please mark my answer verified if i were helpful

  • Suggested answer
    Pranjali Profile Picture
    Pranjali on at

    Hello Kaine,

    You mention you have a 'migrated' instance.

    I'd recommend opening a support request with Microsoft so we can assist you resolve this.

    Cheers!

    Pranjali

  • Farooq Jamil Profile Picture
    Farooq Jamil 5 on at

    I am having the same issue how did you resolve this issue ?

    Did you get the response from Microsoft ?

  • Kaine Profile Picture
    Kaine 18 on at

    Hi Farooq,

    I've not tested it again and it's largely dropped from my radar. However, we are in the process of applying a patch from "Version 1612 (9.0.25.12) (DB 9.0.25.12) on-premises" to Version 1612 (9.0.38.1) (DB 9.0.25.12) on-premises. Our Dev instances is on the patched version and seems to work, but I cannot say for certain whether it is working properly and whether it is the patch that was the cure.

    Sorry that I can't be any more specific.

    Kaine

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 98

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 79 Super User 2025 Season 2

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 48

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans