Dynamics Community Forum Thread Details

Have problem from tracked Email to Dynamic365.

Hi, I want to display mail after track to Dynamic365
- At mail > select mail > select 'Tracked To Dynamics 365' > show symbol 'Tracked To Dynamics 365' at mail
- On web Dynamic365 > search mail > not found but before that 05 Jul can search and found it
- Check at setting of Email Configuration > show Failure
- Admin check log show error 'mailbox is disabled' on 7 Jul > click 'Approve Email', 'Deactive and activate mailbox', However it not work

show this error
ActivityId: d8097814-30df-4c6e-a45f-363de833c3c4
>Exception : Mailbox Configuration Validation Failed. MSGraphUserConfigurationValidationException occured: NoGraphUserFoundForGivenEmailAddress
User does not exist in tenant with id 'd13bbbeb-78ed-4ce0-a599-480197b496ce'. Uri : 'users?$filter=proxyAddresses/any(a:a eq 'smtp:1dd33d8321208faf2e31f3245eb05d52eb99369ed4cd9372eb51a66b4c4a3f42') or proxyAddresses/any(a:a eq 'SMTP:1dd33d8321208faf2e31f3245eb05d52eb99369ed4cd9372eb51a66b4c4a3f42') &$select=Mail, Id'.

Please help me to solve it
Thanks in advance.

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