Personalize e-mail signature in e-mail from CRM process

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Posted on by MaritB10

In CRM, a user hangs under a team.

When processing a request, CRM automatically generates an email for the customer in a CRM flow. This email states the following for generating the signature in the email:

Kind regards | Kind regards,?? ?

{Owner(Request)}

What I would like is the following:

Kind regards | Kind regards,

Owner of request

Parent team of Request Owner

When 'Request Owner' is listed on a team, the following is desired:

Kind regards | Kind regards,

Owner of request = Team

Is this possible in a process?

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Kenneth Ariel Chave... on at

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Hi maritdh, I hope you are doing good.

Here valuable information that can help you reaching your answer:

Create a signature for your email or for a queue (Dynamics 365 Customer Engagement (on-premises)) | Microsoft Docs

You can also make use of templates that has been built by default:

Work with templates (Dynamics 365 Customer Engagement (on-premises)) | Microsoft Docs

If this answers you question, please check it as verified to help other finding useful information.

Welcome to this amazing community.

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