Announcements
In CRM, a user hangs under a team.
When processing a request, CRM automatically generates an email for the customer in a CRM flow. This email states the following for generating the signature in the email:
Kind regards | Kind regards,?? ?
{Owner(Request)}
What I would like is the following:
Kind regards | Kind regards,
Owner of request
Parent team of Request Owner
When 'Request Owner' is listed on a team, the following is desired:
Kind regards | Kind regards,
Owner of request = Team
Is this possible in a process?
Hi maritdh, I hope you are doing good.
Here valuable information that can help you reaching your answer:
You can also make use of templates that has been built by default:
Work with templates (Dynamics 365 Customer Engagement (on-premises)) | Microsoft Docs
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